Frequently Asked Questions
Everything you need to know about shopping with Shiro Studio.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start a request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.
Are your materials sustainably sourced?
At Shiro Studio, we prioritize high-quality, durable fabrics including organic cotton and recycled blends. We work closely with ethical manufacturers to ensure a responsible supply chain.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.